Thanks for sending over the details. I picked up your email and tried calling, sorry I missed you. I’ve checked the account and can see that the case has been passed to the parental controls team to look into. They’ll contact you directly to discuss this but can you please post back and let me know how you get on?
I'm still having problems with parental controls. I apologise I was not available when you called. I still have an issue with some applications not connecting to servers.
I've had to use VPN to access the servers, I've also had success today on my mobile by changing the DNS servers.
I hope the issue is resolved as soon as possible.
Does the support department at BT employ somebody who understands English? It's 18th October 2017 my issue has not been resolved. In regards to making comments about leaving BT I have every right I pay them to provide me a flawless service.
I understand sometimes things can go wrong but once the issue has been raised with BT support I expect it to be resolved in a timely manner. I have been with BT for approximately 25+ years. If BT can charge for late payments then as a customer I expect my issue to be resolved on time.
I am paying extra for a VPN service to allow me access to sites which should not have been blocked by BT parental controls so please don't tell me what I can and can't complain about.
Yes I was looking at this, and thinking if you can't change the DNS on your router, just do it for each individual device you are having issues with including PCs
Thanks for posting. I called yesterday evening, sorry I missed you. I've picked up your case and have passed the details to the parental controls team to look into. I'll be in touch as son as I have any updates for you.