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Beginner
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Message 1 of 7

BT Parental Controls - why will it not work?

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Hi all, first time post.

 

I have been with BT for over a year on standard broadband and have found parental controls really useful. Two days ago we upgraded to Bt Infinity 2. Parental controls worked fine for the first day then yesterday -out of the blue - just stopped filtering. MyBT page says it is on but it clearly isnt. I have tried deleting it, then reactivating it. Restarted the router etc. In desperation I called Bt this am and after a very convoluted call they proudly announced that "Yes your Parental Controls are now off!" but I want them on!

 

MyBT page says "BT Parental Controls will start working within two hours.
You won’t need to do anything else." but after two ours they do not work - even when after resetting router!

 

 

Help and thanks in advance!

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: BT Parental Controls - why will it not work?

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

Its important if you have a Windows PC, to flush the DNS cache.

 

If you go to the command prompt (RUN), and type

 

ipconfig /flushdns

 

It may help.

 

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Beginner
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Message 3 of 7

Re: BT Parental Controls - why will it not work?

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Thanks for the advice - hasn't worked though. Looking forward to moderator link.

 

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Moderator
Moderator
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Message 4 of 7

Re: BT Parental Controls - why will it not work?

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Hi bourboncreme12,

 

Welcome to the community forum and thanks for your posts!

 

I'm sorry that your parental control service isn't working from when you upgraded to BT Infinity option 2.  I can understand how important it is to have this service in place.

 

No need to worry as we'll pick this up and get you sorted from here.  Click on my username and under the "about me" section of my profile you'll see our contact link.

 

Cheers,

 

Robbie

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Newbie
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Message 5 of 7

Re: BT Parental Controls - why will it not work?

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Hi, having the same issue but after I click on your username I can't get to the ''about me'' section.
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Moderator
Moderator
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Message 6 of 7

Re: BT Parental Controls - why will it not work?

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@kasiahn

 

Sorry you're having problems with Parental Controls also.  Check my profile there now and you'll see the link.

 

Cheers,

 

Robbie

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Newbie
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Message 7 of 7

Re: BT Parental Controls - why will it not work?

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Cheers!
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