Hi all, first time post.
I have been with BT for over a year on standard broadband and have found parental controls really useful. Two days ago we upgraded to Bt Infinity 2. Parental controls worked fine for the first day then yesterday -out of the blue - just stopped filtering. MyBT page says it is on but it clearly isnt. I have tried deleting it, then reactivating it. Restarted the router etc. In desperation I called Bt this am and after a very convoluted call they proudly announced that "Yes your Parental Controls are now off!" but I want them on!
MyBT page says "BT Parental Controls will start working within two hours.
You won’t need to do anything else." but after two ours they do not work - even when after resetting router!
Help and thanks in advance!
Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Its important if you have a Windows PC, to flush the DNS cache.
If you go to the command prompt (RUN), and type
It may help.
Thanks for the advice - hasn't worked though. Looking forward to moderator link.
Welcome to the community forum and thanks for your posts!
I'm sorry that your parental control service isn't working from when you upgraded to BT Infinity option 2. I can understand how important it is to have this service in place.
No need to worry as we'll pick this up and get you sorted from here. Click on my username and under the "about me" section of my profile you'll see our contact link.