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KernowChris
Expert
747 Views
Message 11 of 14

Re: BT Player missing "catch up" on demand tab for extra channels

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Here's my screenshot this AM. 

 

FullSizeRender1.jpg

 


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RobbieMac
Moderator
Moderator
745 Views
Message 12 of 14

Re: BT Player missing "catch up" on demand tab for extra channels

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Hi @KernowChris

 

I'll let @NeilO you're having this problem and he'll follow up with you.

 

Cheers,

 

Robbie

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pjm0512
Contributor
713 Views
Message 13 of 14

Re: BT Player missing "catch up" on demand tab for extra channels

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This has happened to me before but just in one isolated incident. Turned off and on my YouView BT TV box and it reappeared.
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1nf0
Aspiring Contributor
652 Views
Message 14 of 14

Re: BT Player missing "catch up" on demand tab for extra channels

Go to solution
the issue has been resolved. After speaking with the off shore tech team it took many frustrating calls to them. I then searched the community to find answers. Once escalated by he offshore team to the team in the UK, I received a call the same day. He understood exactly what the issue was and I felt very assured. Credit to BT (afraid I can't remember his name) he explained that this will be fixed by Friday. Checked it early this morning and it was working just as he said it would. This is something that needs to be rectified by BT and not a trouble shoot (simple resets and factory resets didn't work for me. )

NB: A quick trick once you get the OK, it's fixed. you need to go into the BT player and remain there for 60 sec. Exit the BT player. Reopen the BT player and your tab "catch up" should be back.

Note: I have the UHD Entertainment package.
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