the issue has been resolved. After speaking with the off shore tech team it took many frustrating calls to them. I then searched the community to find answers. Once escalated by he offshore team to the team in the UK, I received a call the same day. He understood exactly what the issue was and I felt very assured. Credit to BT (afraid I can't remember his name) he explained that this will be fixed by Friday. Checked it early this morning and it was working just as he said it would. This is something that needs to be rectified by BT and not a trouble shoot (simple resets and factory resets didn't work for me. )
NB: A quick trick once you get the OK, it's fixed. you need to go into the BT player and remain there for 60 sec. Exit the BT player. Reopen the BT player and your tab "catch up" should be back.