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Contributor
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Message 1 of 4

BT Premium Mail

Having to leave BT after many years as they dont have a service in a remote area Im going to but want to keep our family bt email addys. Logged into MY BT and clicked on BT Mail but theres n message asking me if I want to upgrade to BT Premium Mail. Is that because Ive only just given then notice and the service hasn't ceased yet?

 

Also when I do sign up for Preium will it move my sub accounts?

 

Thanks for your help

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: BT Premium Mail

I think each email address has to move to premium email.

 

See link

 

http://bt.custhelp.com/app/answers/detail/a_id/44885/~/bt-mail%3A-what-is-bt-premium-mail-and-how-ca...

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Contributor
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Message 3 of 4

Re: BT Premium Mail

No the primary email accounts and sub accounts are all moved together, Ive followed that link but as I said when I click on mail in that flow chart it doesnt give me the option to upgrade to Premium mail
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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: BT Premium Mail

Try calling 0808 100 6778 which is the Premium Email service help line.

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