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kevinbdixon
Beginner
308 Views
Message 1 of 5

BT Prepaid Card

Hi,
My order reference is only 18 characters long but needs to be 20 for the claim form.
I'm not confusing the volume reference with the order reference before anyone suggests that.
It starts AJMEAAXXXXXXXXXXXX
Am I doing something wrong?
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4 REPLIES 4
john46
Distinguished Sage
296 Views
Message 2 of 5

Re: BT Prepaid Card

I believe you can use either number to claim the card
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kevinbdixon
Beginner
287 Views
Message 3 of 5

Re: BT Prepaid Card

Thanks John but the issue is that it wants a minimum of 20 characters but my order number is only 18 so it won't progress. It doesn't work in either box.
Kind regards,
Kevin
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john46
Distinguished Sage
283 Views
Message 4 of 5

Re: BT Prepaid Card

I have asked the Forum Moderators to help you they will post their contact link here
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PaddyB
Moderator
Moderator
281 Views
Message 5 of 5

Re: BT Prepaid Card

Hi kevinbdixon,

 

I'll be able to help you with your order number. Send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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