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Message 51 of 135

Re: BT Pro box 'ghost' failed recordings

I have highlighted  your requests for progress  update to the mod team. Please bear in mind they  may need to consult the product teams so they may not respond straightaway. 

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1,570 Views
Message 52 of 135

Re: BT Pro box 'ghost' failed recordings

Spoke too soon, another failed to record message and the recording next to it!!
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1,550 Views
Message 53 of 135

Re: BT Pro box 'ghost' failed recordings

Yes every morning I have to go through and delete all the failed recordings again, even if I’ve watched and deleted a recording the previous night I still get a failed!!!!!!!

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1,539 Views
Message 54 of 135

Re: BT Pro box 'ghost' failed recordings

Hi Everyone,

I'm sorry you're still getting failed duplicate recordings.

I can confirm this is still being investigated by Youview, we chased them for an update today and they've asked for more example screenshots of the duplicate recordings to help them see what programmes are being affected.

If you can post a few examples on this thread we'll pass them over to the team who are working on this.

Thanks

Neil

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1,519 Views
Message 55 of 135

Re: BT Pro box 'ghost' failed recordings

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20220325_180951.jpg

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1,512 Views
Message 56 of 135

Re: BT Pro box 'ghost' failed recordings

Mine are exactly the same

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1,489 Views
Message 57 of 135

Re: BT Pro box 'ghost' failed recordings

Aaaargh, I knew I'd jinx it!   One failed recording for Coronation Street this morning, even though it had been watched and deleted last night.

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1,480 Views
Message 58 of 135

Re: BT Pro box 'ghost' failed recordings

I believe the ghost recordings have returned on 4HD, 4Music & BBC 1 HD and possibly others, but without a bin to review/restore deleted recordings it is hard to remember. 

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1,465 Views
Message 59 of 135

Re: BT Pro box 'ghost' failed recordings

Mine are on all freeview recordings and sky sports channels

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1,428 Views
Message 60 of 135

Re: BT Pro box 'ghost' failed recordings

Well the system out did itself yesterday, every recording had two 'ghost' failed recordings also.

Seems to be getting worse, hope a fix comes soon.

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