BT Quidco Cashback DECLINED

[Nelson41]

Hi

I took out a SIM only mobile contract with BT via Quidco link, that was advertising £80 cashback at time, but the cashback was declined by BT.

This happened to me 18 months ago too.

I have susequently raised a claim with Quidco to ask BT why, but radio silence !

Can anyone explain why BT refuse to pay these advertised cashback's please or better still someone from BT look into this for me please.

Carl

[DanielS]

Hi @Nelson41,

I am sorry to hear that this has happened to you again. We will need to check your order to find out what happened. I've sent you a private message with some more info.

Thanks

DanielS

[RobbieMac]

Hi @Nelson41 

Thanks for taking the time to chat with me this afternoon.

I'm sorry that the £80 Quidco cash back has been declined.  I have reached out to the team that deals with this and I'll give you another shout when I have received word back from them.

Cheers,

Robbie

[Nelson41]

Thanks Robbie

[RobbieMac · Accepted solution]

Hi @Nelson41 

Thanks for taking the time to chat with me again this afternoon.

I am pleased to have been able to help get this sorted out for you.  As confirmed, my colleagues have processed the £80 Quidco cashback and this will be credited to your account within the next 30 days.

I'll go ahead and close things off from here as agreed.

Have a good weekend 😊

Cheers,

Robbie

[Nelson41]

Hi Robbie

I know I probably have another week or so, but no payment has been made yet..

tks again

Carl

[RobbieMac]

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@Nelson41 wrote:

Hi Robbie

I know I probably have another week or so, but no payment has been made yet..

tks again

Carl

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Hey @Nelson41 

Thanks for the update. 

Keep me posted with this and if you haven't received it after the 30 days I'll chase it for you again 😊

Cheers,

Robbie

[Nelson41]

Hi Robbie
CASHBACK BEEN PAID !

Thanks so much for all your help.

Regards

Carl

[RobbieMac]

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@Nelson41 wrote:
Hi Robbie
CASHBACK BEEN PAID !

Thanks so much for all your help.

Regards

Carl

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That's awesome @Nelson41 

Glad I could help out 😁