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Message 1 of 16

BT Retail Server Fault.

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Hi , i have been a BT Customer for over 3 years and thankfully never had an issue.. until recently. Smiley Frustrated

 

Many people in my area were having connection drop outs, only BT customers funnily enough. BT said it was a server side fault, and said the fault should be fixed in 2-3 days. its nearly been a week and iv had no contact from BT other than getting new ADSL filters in the mail, which was not the problem, my phone line is fine.

 

How long does it usually take for BT to fix their Retail Servers? Im a student and i need an Internet connection all the time really, as i have projects to complete.

 

Thanks

 

David

 

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Distinguished Sage
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Message 2 of 16

Re: BT Retail Server Fault.

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http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

 

what does it say



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Message 3 of 16

Re: BT Retail Server Fault.

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Thanks for the quick reply.

 

My area code 01261 is never mentioned , but i have friends who have had problems in my area.

 

Thanks 

 

David

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Message 4 of 16

Re: BT Retail Server Fault.

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Hi Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators
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Message 5 of 16

Re: BT Retail Server Fault.

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i think i should mention i dont use any homehub whatsoever, i have had numerous port forwarding problems with homehubs so i switched to Netgear.

 

i use a Netgear DGN2200 

 

Thanks

 

David

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Message 6 of 16

Re: BT Retail Server Fault.

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then enter 192.168.0.1 and then router status then show statistics at the bottom



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Message 7 of 16

Re: BT Retail Server Fault.

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routerstats.pngspeedtestresults.png

 

I have the older Master Socket style (centre), and i did the line test and it was completely quiet, absolutely fine. 

The connection completely cuts off every hour or so, and in some cases every 5 minutes.

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Message 8 of 16

Re: BT Retail Server Fault.

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You are in a banded profile due to the disconnections you now need to maintain 3/5 days stable connection for the banding to start to lift automatically
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Message 9 of 16

Re: BT Retail Server Fault.

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The standard connection for adsl is PPPoA not PPPoE


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Message 10 of 16

Re: BT Retail Server Fault.

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Thats odd, iv been told to use PPPoE for the past couple of years? Smiley Surprised

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