Hi , i have been a BT Customer for over 3 years and thankfully never had an issue.. until recently.
Many people in my area were having connection drop outs, only BT customers funnily enough. BT said it was a server side fault, and said the fault should be fixed in 2-3 days. its nearly been a week and iv had no contact from BT other than getting new ADSL filters in the mail, which was not the problem, my phone line is fine.
How long does it usually take for BT to fix their Retail Servers? Im a student and i need an Internet connection all the time really, as i have projects to complete.
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what does it say
Thanks for the quick reply.
My area code 01261 is never mentioned , but i have friends who have had problems in my area.
i think i should mention i dont use any homehub whatsoever, i have had numerous port forwarding problems with homehubs so i switched to Netgear.
i use a Netgear DGN2200
then enter 192.168.0.1 and then router status then show statistics at the bottom
I have the older Master Socket style (centre), and i did the line test and it was completely quiet, absolutely fine.
The connection completely cuts off every hour or so, and in some cases every 5 minutes.