BT Reward Card Expired

[CJT80]

Good Morning,

Not having a good morning so far myself.  I have a BT Reward Card which I now find out has expired.  Here's my issue, it was supplied to me in late Janurary 2019 but has an expiry of November 2019 meaning I did not have 12 Months to use the card (as per the card terms), I can only presume this is because of the date the original 12 Month card was supposed to be sent out.  I have no lost the remaining balance of the card.

I could understand if it expired end of Jan and I only had a few days left, but it expired in November despite not arriving until Jan 2019.

I guess I will need to speak to a Moderator to see what they can do? 

Thanks in Advance

[DavidM]

Hi @CJT80,

Thanks for posting. I'm sorry the card expired before you had the chance to use it. I'm not sure if there's much we can do about this but you make a valid point about the 12 month period. How much was left on the card?

Cheers

David

[CJT80]

Hi @DavidM 

As an estimate £50-£60 I assumed it would have a reasonable expiry date on it, based on when it was sent out. To say I’m disappointed would be polite. 😔😔

[DavidM]

Hi @CJT80,

Thanks for getting back. Have you tried raising this with Purecard? You can get the contact details at assistance@shop.bt.com.

Cheers

David

[CJT80]

@DavidM 

That’s the 1st thing I did. I rang them as I was confused as to why I couldn’t access my online account with them, to be informed the card has expired, when I questioned the expiry date I was informed to contact BT. Would you suggest I email them? 

[DavidM]

Hi @CJT80,

I'll try chasing this for you. I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

[zulu17]

Sounds like a replacement for a missing card was supplied with the original issue dates.

[CJT80]

Hi @DavidM 

Details sent via reply PM as requested.

Tried to send it via my mobile but it seems to have not sent.

Thanks in advance for offering to help.

[CJT80]

@zulu17 

I would agree as to that assumption.  Sadly it would have helped if someone had told me I had less time to use it.

Granted I should have spotted it myself, but I sadly didn't. 

[CJT80]

@DavidM 

It's been a while since I sent in the info requested.

Has there been any update?