I was sent a reward card as part of my broadband signing up package in February 2021.
I made multiple attempts to activate my card in February 2021 (I have emails/screen shots from purecard.com to support this), all of which failed. Accordingly I also made multiple attempts to reach by phone a human at the BT card services contractor, but this also failed.
After a long period of Covid illness, I have now tried again to activate, and again it did not work.
This time I did indeed manage to speak to a person at the card services company, only to be told that:
- It was all my fault
- The multiple card activation code emails etc. that I received proved nothing and were of no consequence
- The funds had been “swept from the card”, as I had failed to activate within 3 months
I contend that the failure was with the IT system and support failings, and that I should not suffer a loss as a result.
I contracted with BT on the basis of the Reward Card.
Can you assist please?
Regards
