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Message 1 of 5

BT Reward Card

Can anyone help. I switched to BT back in February. And still have recieved my BT reward card or my M&S card.  I spoke to someone Mid march at BT who said I should recieve them by 23 marc . Still haven't got anything.  I have gone Into the Reward card section on my account which says I have no rewards to claim. Slightly confused. This was one of the reasons I to BT for the switch offer. As I was relying on the preppaid card to by my previous talk talk bill. 

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Message 2 of 5

Re: BT Reward Card

Hi @Jack1991 and welcome.

What date did you place the order and when were you activated?



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Message 3 of 5

Re: BT Reward Card

I had a similar problem when I signed up for mobile accounts (I was already a BT Broadband customer). I chased via BT online chat and the issue was sorted within a few days, so you might like to try that. Log in to your BT main account ( then click on the blue question mark at the bottom of the page. Work your way through a number of questions until you get the prompt for online chat. In your case I'd suggest: Account & Billing > Change Your Account Details then click on Live Chat Now - good luck!

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Message 4 of 5

Re: BT Reward Card

Placed my order 9th march. Was told to wait till cooling off period had been completed  which was 23rd March. Still haven't recieved anything. Spoken to a agent on chat who has told me to call the value team. But no luck then sitting on hold for 15 minutes then the line automatically disconnects. 

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Message 5 of 5

Re: BT Reward Card

Hi @Jack1991,

Thank you for posting I'm sorry you haven't received the Rewards that were included as part of your order.

If you send me in your details I'd be more than happy to chase this for you but please bear in mind that we have had to prioritise our cases and we are dealing with vulnerable customers who are without service first so there could be a delay in us getting back to you.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages