Solved! Go to Solution.
After it has been sent to be dispatched it can take up to 30 days to receive the card. Have you had any other correspondence from us about it that would say that you are entitled to it?
@mellyg78 Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll check that for you. You can find the link by clicking on my username.