BT Rewards Card - Not avaialble to claim

[bdrob]

Good afternoon,

I recently ordered a BT Superfast Broadband 2 through Uswitch and BT.com, which was advertised as including a BT reward card and a M&S voucher. I have submitted a claim for the M&S voucher today, but when I login to the BT Reward Card page it shows that there is nothing to claim. Any help on this matter would be much appreciated, key dates are listed below:

Order Date: 12/02/2020

Activation Date: 27/02/2020

Kind regards,

Rob.

[bdrob]

Good afternoon,

I recently ordered a BT Superfast Broadband 2 through Uswitch and BT.com, which was advertised as including a BT reward card and a M&S voucher. I have submitted a claim for the M&S voucher today, but when I login to the BT Reward Card page it shows that there is nothing to claim. Any help on this matter would be much appreciated, key dates are listed below:

Order Date: 12/02/2020

Activation Date: 27/02/2020

Kind regards,

Rob.

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[Matt-S]

Hi @bdrob,

Welcome to the COmmunity and thanks for taking the time to post.

I'm sorry to hear that you are not getting the option on My BT to claim your Reward Card.

I've sent you a Private Message with details on how you can get in contact with the mod team. We are really busy at the moment so it could take us a little longer than normal to get back to you.

Thanks

Matt