Solved! Go to Solution.
Welcome to this user forum.
At the end of your discounted period the contract is on a month by month rolling contract, and the price will revert to normal.
You can renew your contract at a discounted rate by calling UK customer options on 0800 800 030.
Its a bit confusing, so I will ask a moderator to comment.
I'm no expert but it sounds to me like you are on a contract - the contracts just last one month at a time. And therefore, unless there are different T&Cs for customers on a fixed term contract, you should be entitled to the same services as you used to be.
You would of cause get a 12 month warranty on the replacement home hub.
The main charge would have been raised by Openreach, as the fault was not due to their network.
Openreach pass the charge onto the Service Provider, who pass it on to their customer.
Its not just BT Retail that would charge you, other providers do the same.