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MrVeryVeryAngry
Beginner
266 Views
Message 11 of 14

Re: BT Ruining my business

The problems are actually from the Migration team to the residential team, maybe a little bit of the business lot too. a total lack of internal communication and failure to work interdepartmentally

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
262 Views
Message 12 of 14

Re: BT Ruining my business

Because they are two separate  businesses, it does not surprise me that you are having problems. Although the forum moderation team only deal with residential, they do have the ability to contact the business people, and will take ownership of the problem, as well as keeping you updated.

 

In my opinion, they are still the best people to sort this all out. I think you will find that other forum members will agree with me.

 

 

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MrVeryVeryAngry
Beginner
226 Views
Message 13 of 14

Re: BT Ruining my business

Hurray! The phone is now working! actually cost me over £1000 in lost trade but what the hell eh, I've been compensated.....................................£10 Smiley Frustrated

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john46
Distinguished Sage
213 Views
Message 14 of 14

Re: BT Ruining my business

you will not get compensation for loss of earnings on a residential line just as you have found only loss of service payment
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