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iamchrisl
Beginner
1,936 Views
Message 1 of 5

BT SPORT APP Windows 10 Location error

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I keep getting an error within the BTSport app when i go to select a channel saying Location Services. Anyone know how to fix this error as I have added location services and enabled default location. It says "If you still have problems enable location services check FAQ" Aggggh
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4 REPLIES 4
Sport-Tower
Retired BT Expert
1,886 Views
Message 2 of 5

Re: BT SPORT APP Windows 10 Location error

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Hi,

 

Sorry about this, and thanks for bringing it to our attention. Please bare with us whilst we investigate

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Redbreva
Beginner
1,849 Views
Message 3 of 5

Re: BT SPORT APP Windows 10 Location error

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Getting the same problem...  I can view channels on the browser, but when I try via the App (V1.2.1.0) I get an error:

"Location Services  Sorry, please try again. If you still have problems, enable location services on your device and restart the app. See our FAQs for more help."

As above, Location services are enabled, default location is set (correctly) and the BT Sport app is enabled for Location Services. Machine has been rebooted since the app installed, I have switched off location Services, re booted, re-enabled Loaction services, and rebooted again... Still no joy! 

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olivermills
Beginner
1,824 Views
Message 4 of 5

Re: BT SPORT APP Windows 10 Location error

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I've just started having this too. Must be something to do with a recent update as it was fine before. Please address!

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Sport-Tower
Retired BT Expert
1,793 Views
Message 5 of 5

Re: BT SPORT APP Windows 10 Location error

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Hi,

 

We believe we have now resolved this issue. Please can you test and report back.

 

Thanks

 

DJ

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