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Aspiring Contributor
1,305 Views
Message 1 of 9

BT Settings blocking certain Steam pages

Yes, this is another one of those threads. For the past few days, I have been receiving the message "You are seeing this page because you are using a BT service which requires the use of BT DNS Servers and it appears that you are attempting to connect using a DNS server outside of our network. Our BT Protect and BT Parental Controls services both require the use of our BT DNS to keep you safe online. You may have selected a different server in your network settings or installed an application that uses an alternative service."

 

Now, for some strange reason, it only shows this message when I view my Steam profile, or the friend feed. Every other page on Steam does not show this message. I've tried many of the tips suggested in other threads with no success. This is what I've tried:

 

Clearing all browser cookies and cache

Checking that the IP/DNS are obtained automatically

Hard reset router

Manually entered Google DNS setting

Full anti virus scan

Deleted parental/protect controls

 

Any help is appreciated.

 

Thanks.

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8 REPLIES 8
Aspiring Contributor
1,261 Views
Message 2 of 9

Re: BT Settings blocking certain Steam pages

Bump.
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Distinguished Sage
Distinguished Sage
1,254 Views
Message 3 of 9

Re: BT Settings blocking certain Steam pages


@EYazz wrote:

Manually entered Google DNS setting



That will cause the message you are seeing.

 

You need to clear the computer DNS cache.

 

Assuming its a Windows computer.

 

At the command prompt, type

 

ipconfig / flushdns

 

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Aspiring Contributor
1,246 Views
Message 4 of 9

Re: BT Settings blocking certain Steam pages

Hi mate. I've just tried typing that in the command prompt. It said the action was successful but I'm still seeing the message.
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Distinguished Sage
Distinguished Sage
1,243 Views
Message 5 of 9

Re: BT Settings blocking certain Steam pages

Make sure BT Protect and BT Parental controls are uninstalled, not just disabled.

 

Then restart the home hub.

 

The other possibility is that you have a virus or trojan program which is intercepting your DNS requests.

 

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Aspiring Contributor
1,235 Views
Message 6 of 9

Re: BT Settings blocking certain Steam pages

I deleted the settings for parental controls, but I cannot find an "uninstall" button anywhere. I recently did a full antivirus scan and there were no reports.
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Aspiring Contributor
1,225 Views
Message 7 of 9

Re: BT Settings blocking certain Steam pages

Update: I can now view my profile without seeing the message if I take an alternate route by going on the friends tab and selecting my profile. However, selecting Profile itself still brings up the message.

This is so bizarre. I've just done another full virus scan and nothing suspicious has been reported.
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Distinguished Sage
Distinguished Sage
1,221 Views
Message 8 of 9

Re: BT Settings blocking certain Steam pages

If you download and run the free ADWCleaner it will scan your computer for any malware that may be lurking on your computer.

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Aspiring Contributor
1,208 Views
Message 9 of 9

Re: BT Settings blocking certain Steam pages

^ Just tried that and it is still showing the message.

Image of the problem if it helps:

http://imgur.com/aURBqmA
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