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kimdegnan
Beginner
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Message 1 of 6

BT Smart HUB powers off when i switch my PC off???

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Can someone please explain why the new BT smart Hub turns of when i turn my Computer off. and will only work when my PC is switched on??? 

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
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Message 2 of 6

Re: BT Smart HUB powers off when i switch my PC off???

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Do you have it connected via one of those power saving extensions, that disconnect other sockets when the master socket is powered down?

 

kimdegnan
Beginner
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Message 3 of 6

Re: BT Smart HUB powers off when i switch my PC off???

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do you mean connected to the PC? 

its just connected to the PC by an ethernet lead?

 

or do you mean the power socket that the PC and HUB are both plugged into?

 

thats just a standard serge protector extension

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Keith_Beddoe
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Message 4 of 6

Re: BT Smart HUB powers off when i switch my PC off???

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What they are powered from. Could be an issue with the surge protector extension. Try a different extension lead.

 

Ethernet is a balanced connection, with no physical connection between devices, as optical isolation is used, so it has to be a power issue, unless you have the hub configured for some form of power saving mode.

 

Perhaps its just the light sttings on this page?

 

http://192.168.1.254/0000012803/gui/#/hubLightControl

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kimdegnan
Beginner
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Message 5 of 6

Re: BT Smart HUB powers off when i switch my PC off???

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yes you were right. the pc was plugged into the main power down socket on the serge protector.. 

thanks alot.. all sorted.. learn something new every day:)

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Keith_Beddoe
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Message 6 of 6

Re: BT Smart HUB powers off when i switch my PC off???

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 Another case where Occam,s razor applies Smiley Wink

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