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pcip
Beginner
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Message 1 of 2

BT Smart Home Cam 100 - Remote Access

I have just purchased a BT Smart Home Cam 100.

 

No problems with setup and getting it to join my home network (BT HomeHub3/BT Infinity).

Using the iOS App works fine when on the same WiFi network as the camera but fails to work away from the house. I have tried various WiFi networks (public and private), 3G/4G, nothing works. I get to the menu showing the camera but when I select to stream the video it can't connect (eventually I get the Limited wireless bandwdth error).

I have tried changing the camera video streaming quality settings from Auto to the lowest image size and still nothing works.

 

Do I need to setup anything on the BT HomeHub3 (ie port forwarding, etc)?

I can find anything on how it is working under the covers (network protocol/port wise) to allow me to try and resolve it.

 

Does anyone have any ideas?

 

 

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Keith_Beddoe
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Distinguished Sage
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Message 2 of 2

Re: BT Smart Home Cam 100 - Remote Access

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