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Bennachie
Contributor
453 Views
Message 11 of 27

Re: BT Smart Home Cam

The dumb one HH6.  There is no port forwarding rule set for the camera.  Should there be?

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Bennachie
Contributor
452 Views
Message 12 of 27

Re: BT Smart Home Cam

Typing in ip address gets me nothing
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
450 Views
Message 13 of 27

Re: BT Smart Home Cam


@Bennachie wrote:
Typing in ip address gets me nothing

You would need the port number as well.

 

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Bennachie
Contributor
449 Views
Message 14 of 27

Re: BT Smart Home Cam

Port Forwarding is there for the camera 9009 and 9061
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
449 Views
Message 15 of 27

Re: BT Smart Home Cam


@Bennachie wrote:

The dumb one HH6.  There is no port forwarding rule set for the camera.  Should there be?


Not if its using UPnP, as that will only be setup when the camera is running.

 

Look on this page, and see if anything is shown against UPnP.

 

http://192.168.1.254/0000013200/gui/#/firewall/portForwarding

 

I am not sure how the camera operates, it may not use port 80 as its default port.

 

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Bennachie
Contributor
436 Views
Message 16 of 27

Re: BT Smart Home Cam

So a home cam that only works outside of the home................

 

with apple devices not a windows PC.  I'm sure it worked with HH5..........................

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Bennachie
Contributor
435 Views
Message 17 of 27

Re: BT Smart Home Cam

Interestingly it knows I have changed the name of the camera... but no pictures. I can alter camera settings on the portal too..........
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NeilO
Moderator
Moderator
421 Views
Message 18 of 27

Re: BT Smart Home Cam

@Bennachie I'm sorry the help desk were unable to assist you with this. I've asked the product support team to take a look at your thread and hopefully we'll be able to get to the bottom of this problem. If we need any further info from you we'll post back here. 

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Bennachie
Contributor
413 Views
Message 19 of 27

Re: BT Smart Home Cam

Thanks Neil, weird or what?

 

HH6 i'll bet, it's not really that smart......

Has good wireless though

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
411 Views
Message 20 of 27

Re: BT Smart Home Cam

Is there anything on the computer like anti virus or firewall software which could be blocking the images?

 

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