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DarrenJ1
Aspiring Contributor
6,203 Views
Message 1 of 14

BT Smart Hub 6 Green Light

I've a BT Hub 6 thats running firmware version SG4B10002244

 

The last message in this thread suggest that the issue is sorted, yet I'm still getting my Hub showing the green light, in most situations its when a device is connected - I'm guessing that the problem lies with the DHCP server when a device asks for an IP address.

 

Is the only option now to purchase my own router and just dump the Smart Hub, as it seems trying to get a replacement from BT would be pointless if they all have the same issue?

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13 REPLIES 13
Liam_
Recognised Expert
6,195 Views
Message 2 of 14

Re: BT Smart Hub 6 Green Light

Getting a good third party modem/router is never a bad thing.  Some reports of similar hub issues on the forum.  If you go for new kit get one that supports VDSL and any other things you might need, IPTV for example.

The Hub can always be a last resort in an emergency.

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jazzguy
Aspiring Expert
6,132 Views
Message 3 of 14

Re: BT Smart Hub 6 Green Light

@DarrenJ1

 

But I don't think they all have the same issue. I've been running the Smart Hub 6 for months without encountering the problem you describe. I'd ask for a replacement.

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DarrenJ1
Aspiring Contributor
6,097 Views
Message 4 of 14

Re: BT Smart Hub 6 Green Light

Anyone know who exactly I should contact and via which method?

 

Tried the via Technical Support and all they've done is run a line test, but it's not a line fault as the light goes green and the hub resets itself before reconnecting 

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DarrenJ1
Aspiring Contributor
6,094 Views
Message 5 of 14

Re: BT Smart Hub 6 Green Light

Just had a call back it seems all they've done is turned on interleaving and refuse to accept it's a problem with the hub

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
6,084 Views
Message 6 of 14

Re: BT Smart Hub 6 Green Light

Lots of line errors can cause problems, so perhaps they could see errors, and turned on interleaving to assist with error correction?

Is the home hub still giving problems?

 

Can you post the information from the smart hub, using this link.

 

http://192.168.1.254/0000012803/gui/#/technicalLog/information

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DarrenJ1
Aspiring Contributor
6,080 Views
Message 7 of 14

Re: BT Smart Hub 6 Green Light

The DSL uptime is low as the line test caused disconnection.

 

I'm still getting the Hub restarting and doing the green light business its usually when a device that hasnt been connected for a while (since yesterday as example) rather than randomly.

 

He said that the "improvements" to my line will take place over the next 24 hours

 

Product name:

BT Hub 6A

Serial number:

+084319+NQ63882709

Firmware version:

SG4B10002244

Firmware updated:

25-Feb-2017

Board version:

1.0

Gui version:

1.32.0

DSL uptime:

0 Days, 0 Hours 50 Minutes 38 Seconds

Data rate:

7.20 kbps / 55.00 kbps

Maximum data rate:

7198 / 56173

Noise margin:

6.4 / 6.3

Line attenuation:

19

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

5 MB Uploaded / 126 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Not active

2.4 GHz wireless network name:

BTHub6-QW6F

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-QW6F

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

On

MAC address:

88:A6:C6:3C:B4:A3

Software variant:

-

Boot loader:

7.33.1

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
6,075 Views
Message 8 of 14

Re: BT Smart Hub 6 Green Light

Well its still on fastpath, as they cannot change it anyway on BT Infinity, so they are mistaken. You will see no improvements.

 

I wonder if its just the home hub going into a power saving mode? Do you have anything connected to any of the Ethernet ports?

 

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DarrenJ1
Aspiring Contributor
6,070 Views
Message 9 of 14

Re: BT Smart Hub 6 Green Light

I have a PC connected to the Ethernet, but that was off since yesterday.

 

Today it co-incided with me turning on my Nvidia Shield. Yesterday it was when I tried to connect something via Air Play on my iPad. This restarting can be caused by either wireless or wired devices

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
6,067 Views
Message 10 of 14

Re: BT Smart Hub 6 Green Light

Have you tried a factory reset of the home hub?

Then disable smart setup?

 

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