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Well, what does anyone think of the new smart hub 6. I invested £57-95 in one but can see no advantage over the home hub 5 what so ever. Just wondered what other user's thought. Think I will return mine and get my money back as no increase in speed and have a drop
of 3Mbs. No wonder there is talk of splitting BT up, I have lost 20Mbs in speed since I joined Infinity 2, all I get after 35 phone calls is, you are in the tolerance range, and they change that at will to suit themselves, no answers as to why the speed drop from 75Mbs to 55Mbs, customer service appalling, split them up, they have got to big.
The new hub for me seems to be a lot more reliable and has a better wi-fi signal than the Home Hub 5. The Hub Manager is also a lot easier to use. For your speed issue go to :
And it will tell you what your possible highest can be and what your possible lowest can be. You can post the results here without your telephone number if you need help. More experienced broadband members should be able to help
as using the hh6 can you go to hub manager then advanced then technical log and post stats
when you posted about speed problem before you never posted stats from hh5
as you can see from your stats your connection speed (allowing for reporting error) is the same virtually as your connection speed with noise margi about normal 6db. was this done using the test socket with new filter?
All I ask is WHY. My line is able to do 74Mbs because I have had it for the first 8 months and 2 weeks after the storm. WHY am I being cut back. Yes 55Mbs is good, but not what it was. WHY.
Any help regarding this, Thank you.
Why? Probably crosstalk as other users have been connected to your cabinet.
i get 26mbs. Just got new smart hub. Speeds same as for hub 5. I live in built up area abt 2-3 miles from exchange. Why is ur speed so great?
Your distance from the exchange has no bearing on your speed, it is the distance to your green cabinet that matters. Everybody's speed is different, as everybody lives at a different distance from their cabinet and Infinity is very dependant on distance.