There are many of us having problems with BT and the smart hub 6. I switched 7 weeks ago to BT Infinity 1 from Talk Talk Fibre. I never experienced any problems with Talk Talk ever. Both my router and line were working perfectly. I switched for a better deal and now wished I hadn't.
The first router constantly dropped out. Sometimes 3 times a day. Numerous phone calls to their call centre took me down the same tired process eveytime, insisting they remotely check the line.....then reset the broadband connection.....then have an engineer check the line. Finally I insisted on a new router, which they sent me immediately. Guess what? After 4 days, the same thing has started to happen again.
The BT Hub 6 is not fit for purpose! Whether it's a hardware or software issue, it simply cannot maintain a reliable connection.
My only choice now is to ask for their Hub 5 (B) which I've read is super reliable, or simply call them and switch providers again, as they've not been able to provide me with the service I'm paying for. Not impressed.
This is a joke. They should recall the product and supply us all with the old hub 5 for free until they've sorted the DNS and internet dropping issues. Mine goes off once or twice a day. I'm fed up with resetting it.
Quite frustrated by this and finally glad to see it's not just my network setup that's causing the dropouts!
SH delivered a month or so ago, plugged in, set up and raring to go.
First thing I noticed was the inability for same IPs to be allocated via the SH as it kept (and still does) reverting the settings.
I have mostly Macs at home with a Time Machine plus other devices, wired and wireless.
Managed to get the SH to apply the same IP to my Mini, though I seem to have conflicting IPs with the Time Machine and my partner's iPhone 6... both get .211 and it craps out one or the other.
I've also noticed several random reboots and internet disconnects. It's extremely frustrating and BT have said nothing but "we've had nothing but praise for the new Smart Hub", "we'll test your line and make sure there's nothing wrong" (I wasn't even informed of the completed tests... had to go online to find they'd just closed the ticket with an ALL OK), "we've changed your WiFi channels as the logs show there were issues with WiFi, forcing reboots" (told to give it a week to settle, it's been over a week and still there are issues).
Would love some kind of resolution to this given I've coughed up £50 for updated hardware... my Home Hub 5 seems to just work.
The firmware on my Smart Hub was updated last night to version SG4B100021F4 (22/06/16).
Is this really the latest version?
Thanks in advance
Received my smart up one week ago and having similar problems as every one else. My hub has the same firmware so i assume its the latest one. I notice there's loads of discussions on this issue but i don't see any advise from any of the BT administrators.
These forums are great but what is the point if no one from the tech department reads them.
Yours living in hope.
Had the Smart Hub 6 for a month now. Totally fed up with loosing connection to internet and having to reboot the hub. Lucky for me I kept the Hub 5 which I have now reinstated and that's working fine with no lost connections.