Having same problem with home hub6. Resetting itself some days 4 or 5 times.
BT sent a replacement it ran ok 36 hours then the problem started again.
Seems like they have problem that is not been rectified.
makes me wonder if its a overheating problem. Works fine for a few days, overheats and damages some component then doesnt work properly from then on no matter what firmware is used.
I cannot connect/log-in to my BT Smart Hub usng a PC connected by Ethernet on my main PC, but it works when I connect my laptop via WiFi OR Ethernet, so there is someting different with my desktop...
I have dissabled all anti-virus (Kaspersky) and made sure Windows Defender doesn't activate, but still can't connect!
Have you tried connecting your desktop to a different ethernet port? My HH6 (now gone back to HH5) didn't work on port 4.
I'm still waiting for my HH6 to update to the latest firmware and it's been nearly been a month since this update went live!. I've had to reset the router every two days pretty much. Getting absolutely sick to death of this fiasco and not convinced that it will be sorted out by firmware.
We may have been sold a turkey and just in time for Christmas...
I have the latest firmaware and I'm having problems. I can't connect my iPad to the internet tonight despite the blue light being on the Hub.
I have had hub6 for 2 months now, first issue when switching over from hub5 was my sky signal broadcast over my network via an hdmi extender to all smart TVs wouldn't work - I'm reluctant to give sky any more money for multi room or skyq - not a huge issue but annoying.
2nd issue started a few weeks ago - nest smoke alarms (all 6) would lose network connection one at a time. Would last a few days after a reboot then lose connection again.
3rd issue. Hub has to be rebooted after a few days even with the latest firmwear. With blue light, nothing will connect.
Plugged in hub5 again and everything is good, even TV's
anyone any ideas ?