Seems to cope with one handheld mobile device but as soon as someone tries to use another then all the problems start. That's what I think is happening anyway. Has got really bad since last Sunday but was doing it on a few occasions before that. Lights always a solid blue and all devices indicating that they are connected to the router but no internet signals on the screen. Can't say that the hub 5 was faultless when we first had it over 2 yrs ago but it was never as bad as this and always resolvable by switching it on and off. The hh5 got better as time went on. Thinking that it is likely we will have to go back to it if the replacement 6 faulty too. When I rang BT again I thought they would make me change the settings again but straight away sorted a replacement.
I'll join the queue of folk having problems with the Smart Hub 6 !
It's been just over a month since we paid £50 for the privilege of upgrading to the HH6 and I've wasted so much time on the phone to BT it doesn't bear thinking about.
The main issue is that, at random, every day or so, the HH6 won't access the internet. I've checked the GUI pages and I have a robust line connection (ADSL at 6.5 MB/s) as confirmed by BT who ran thier line check test. The GUI doesn't report any other problems but none of our devices will load / download from the internet. It's not a WiFi issue as my main desktop PC is hard wired to the ethernet port.
When we plug our old HH5 back on the telephone line, everything works OK again.
Today, I was passed from one BT agent to another and all of them stated that as I was out of contract, I would have to sign up for another 24 months and only then would they send out a replacement HH6. As I paid £50 for the device from the BT online, I was not happy. If I went to any shop and bought a vaccum cleaner which went faulty within a month I would be given a replacement straight away - not have to sign up again for an unrelated contract.
So BT have said they will try and find a way of getting me a replacement HH6 and will call back in a week. Why they can't just send out a replacement I have no idea but the agents do not have any authority to authorise it.
Really, unimpressed and wished I had saved my £50 and stayed with the HH5.
How do I delete a post on here? And how do I reply to a post including the posting I am replying to?
After a certain period of time, I'm not sure you can delete a post. To include the text of the post you're replying to, use the "Quote" button at the top right of the area in which you type your post.
i purchased the new Hub6 whuch arrived on Wednesday. No a good move it would appear it has been switched off so many times now i have lost count and have now gone back to the hub5. Went to the online chat which went down to 7 mins the started going up past 11 mins +. i am looking to find out how to return this if a mod can maybe drop me a message.
Not impressed with it and certainly not an upgrade on the hub5 for me anyway.
Have just plugged in replacement HH6 and now just got to wait and see.
With replacement hh6 installed fri eve, all ok so far apart from a disconnect from the Sky Box last night. That did happen sometimes with the hh5 though. Early days!