BT Smart Hub (Home Hub 6) Bug Reporting + Improvements

[Neal1971]

They never asked for it to be sent back...

[DavidCo]

Charged me £9.99 for the bag of poo!

The SmartHub went in the cupboard and I keep using the HH5B.

Thinking about that bag, I could go out in the street with a couple of biscuits, find a stray dog and fill a bag. Much cheaper.

[gg30340]

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@fred2103 wrote:

Trying is the word!

Some will, some won't have done 'fact finding' that's life,

and the one's that have haven't added to a solution.
BT sort issue and this thread will cease growing.

It's been 6 months so how much longer and there

still running that b... advert?

and at 22000 posts are some of them (Dalkeith) yours? (JOKE)!! I have never posted on that thread and the fact you felt had to go back and edit your post to mention how many posts I have made attempting to help people who post on the forum beggers belief!

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[fred2103]

It's couched in 'responsible recycling speak' but mentions "we may charge you" if you don't

but could be a ploy to help them meet 'recycling targets' ...who knows.

Better to send it back than try to get that refunded later.

I even got an e-mail reminding me a week after I sent it back and have the

proof of posting receipt to prove it. Still monitoring my BT bill!!

[fred2103]

gg30340  Must respect you for your mamoth contributions.

[Jaimespencer]

If only we could all be as enlightened as you obviously are ! Personally the bigger the number of posts and more users openly stating their problems with this debacle . Then the better . The firmware updates are not working . The smarthubs are white elephants . In this day and age compared to most of the world. We are subject to a substandard service and offer . I'm paying £40+ a month for maximum 3 Mbps

[Jaimespencer]

gg30340 Obviously hasn't got problems like 99% of us

[fred2103]

Jaimespencer : Agree (twice).

BT efforts to date have reduced my speed by 50% and dis-connections continue.

Almost thinking it's diversionary tactics.

[gg30340]

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@Jaimespencer wrote:
gg30340 Obviously hasn't got problems like 99% of us

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I wouldn't use the Smarthub or any other cheaply made ISP router for the masses and if I did I would have stopped using it by now if I had been having problems with it. 

You would appear to be  case in point about blaming the Smarthub without any facts that it is the fault. I note you haven't done as ask for on your own thread.

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Re-Smart-Hub-already-dead/m-p/1715466

[fred2103]

But paying for a service and expected to pay again to replace a defective
product... Not my view of acceptable.....

and I would blame HH6 if HH5 works on same line with no offer of

a refund for a HH6. (Already tried that!!) and tried all ideas I/we know of.