I think I've just found a synical reason why the wifi on the HH6 is so pants of late.
BT want you to buy this !
Think I`m going to be sick.
Quite cheap for a Mesh network to be honest. Google Wifi will probably be the same price when released in December.
The Google one is likely to work first time. I'd wait for others to try the BT one before considering it.
I have recently started having trouble with the smart hub.
i have separated out the 2.4 and 5 Ghz bands and now anything attached to the 2.4 ghz band keeps frequently losing the connection to the hub.
i have tried using different channels (1, 6 and 11) to fix this, switched off smart set up and tried mode 2 all to no avail.
i notice that I received a firmware update on 12 November and this may have been when the problem first started.
all devices seem to be impacted, laptops, iPads, android tablets and my sky mini boxes.
Does anyone have any idea how I can fix the problem?
I think you'll see from this and other threads it's becoming obvious it's a firmware problem and therefore won't be fixed by tinkering. Personally, I can't be bothered with all the hassle and have reverted to a HH5 which is totally stable.
As for Sky Q that problem was solved by installing a Sky Booster ethernet wired to the hub.
so fed up, my 2nd hub 6 got updated on 16th and since then 2.4 gh wi-fi keeps dropping and crashing.
False advertising for the fast and best, total rubbish and very disapointed
Switching back to my Draytek router
I too am switching back to the HH5 and to think i paid money to upgrade to an inferior (and now obviously defective via firmware update) HH6
I will be ringing BT hoping for a UK person (not the totally useless indian call centre, we can sort that for you 3 hour loop de loop) im expecting a full refund or a fixed repaired hub by return.
BT will of course be losing my custom YET AGAIN (as soon as the contract expires) Not far away now..
You would think they would get their act into gear and actually sort the issues
the other major issue is internal hub static ip address saving (just fails miserably to do it ) another 3 day 12 hour marathon with the "not so amazing" indian call centre, which ended in no resolution and promised tech calls to me not happening (unless i paid for it ) WTF