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Tomtomato
Beginner
417 Views
Message 1 of 2

BT Smart Hub upgrade denied - BT misled people through the press

BT communicated misleading information to the press/various medias in June/July, regarding the release of its new BT Smart Hub router.

A number of product reviews and articles were published on that product, and most stated that "new fibre broadband customers and those re-contracting should be offered the Smart Hub for free" (or very similar wording).

I contacted BT to get a free router update, and was denied it, despite renewing my fibre contract in July. I then raised a complaint, which was filed without being addressed properly (they couldn't care less).

Can someone from BT explain this?
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1 REPLY 1
kmcleod
Aspiring Contributor
370 Views
Message 2 of 2

Re: BT Smart Hub upgrade denied - BT misled people through the press

Read this - very simialr experience

 

Looks like the whole smarthub thing is a cynical attempt by BT to rip customers off - AGAIN !

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