BT SmartHub 6 replacement

[antonyfrn]

I spoke to CS this morning after my SmartHub6 died on me (not even a week old), Ive not had any email confirmation of the replacement also nothing showing on my account. Is this normal as when i called in first i called back after not getting an email to confirm the replacment and was told the order was cannceled.

So not exactly trusting what customer service is having to say.

[dbedford]

Hi there, my replacement turned up in a few days, worked and I returned the old one. All done in less than a week.