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TheTvMan001
Beginner
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Message 1 of 2

BT SmartHub Rebooting and loosing speed

I have recently had a new SmartHub installed and had nothuign but issues with my devices dropping out on the Wi-Fi and the connection is being reset daily, usually in teh early hours of the morning.

I have now removed 5ghz and renamed the 2.4ghz network and whilts the Wi-Fi drop outs have been heavily reduced the line rebooting and overall speed test results are getting lower.

Here are the router stats as of right now;

Product name: BT Hub 6A
Serial number: +084319+NQ62562108
Firmware version: SG4B100021F4
Firmware updated: 22/06/16
Board version: 1.0
Gui version: 1.28.3
DSL uptime: 0 Days, 11 Hours 19 Minutes 26 Seconds
Data rate: 20.00 kbps / 80.00 kbps
Maximum data rate: 35734 / 111872
Noise margin: 15.4 / 14.9
Line attenuation: 7.3
Signal attenuation:
VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
Data sent / received: 17 MB Uploaded / 330 MB Downloaded
Broadband username: bthomehub@btbroadband.com
BT Wi-fi: Active
2.4 GHz wireless network name: BTSmartHub
2.4 GHz wireless channel: Smart (Channel 11)
5 GHz wireless network name: BTSmartHub-5
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Band steering: Off
Wireless mode: Mode 1
Firewall: On
MAC address: 90:4D:4A:36:BC:62
Software variant: -
Boot loader: 7.33.1



I looked back to when it last rebooted and these messages occur (from he botton up); The "TR69 event found" is common for whenever it reboots


01:45:05, 22 Sep.
Interface BR_LAN : Allocated address = 2a00:23c4:8281:f100:924d:4aff:fe36:bc65 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
Interface BR_LAN : Allocated prefix = 2a00:23c4:8281:f100::/64 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
Interface ppp1 : Allocated prefix = 2a00:23c4:8281:f101::/64 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
Interface ppp1 : Allocated prefix = 2a00:23c4:8281:f100::/56 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
Interface ppp1 : Allocated address = 2a00:23c4:8281:f101:924d:4aff:fe36:bc63 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
Interface ppp1 : Allocated prefix = 2a00:23c4:8281:f101::/64 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
The LAN DHCPv6 Server is active
01:45:05, 22 Sep.
The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
01:45:05, 22 Sep.
The LAN DHCPv6 Server is inactive
01:45:05, 22 Sep.
Interface BR_LAN : Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
01:45:05, 22 Sep.
Interface BR_LAN : Allocated prefix = 2a00:23c4:8281:f100::/64 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
Interface BR_LAN : Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
01:45:05, 22 Sep.
Interface BR_LAN : Revoked prefix = 2a00:23c4:8281:f100::/64 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
Interface BR_LAN : Allocated address = 2a00:23c4:8281:f100:924d:4aff:fe36:bc65 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
Interface BR_LAN : Allocated prefix = 2a00:23c4:8281:f100::/64 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
Interface ppp1 : Allocated prefix = 2a00:23c4:8281:f101::/64 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
Interface ppp1 : Allocated prefix = 2a00:23c4:8281:f100::/56 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
Interface ppp1 : Allocated address = 2a00:23c4:8281:f101:924d:4aff:fe36:bc63 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
Interface ppp1 : Allocated prefix = 2a00:23c4:8281:f101::/64 (valid time = 2026291200 / preferred time = 2026291200)
01:45:05, 22 Sep.
WAN DHCPv6 Mode : Statefull
01:45:04, 22 Sep.
Interface ppp1 : Allocated prefix = 2a00:23c4:8281:f100::/56 (valid time = 2026291200 / preferred time = 2026291200)
01:45:04, 22 Sep.
Interface ppp1 : Allocated prefix = 2a00:23c4:8281:f100::/56 (valid time = 2026291200 / preferred time = 2026291200)
01:45:04, 22 Sep.
WAN DHCPv6 Client Prefix : 2a00:23c4:8281:f100::/56 (valid time = 315360000 / preferred time = 315360000)
01:43:49, 22 Sep.
DHCPv6 message : Advertise , LAN DHCPv6 Client: fe80::924d:4aff:fe36:bc63
01:43:49, 22 Sep.
DHCPv6 message : Solicit , LAN DHCPv6 Client: fe80::924d:4aff:fe36:bc63
01:43:46, 22 Sep.
LAN Neighbor Discovery : Host fe80::1492:3ae6:2924:6993 is set inactive
01:43:13, 22 Sep.
DHCPv6 message : Advertise , LAN DHCPv6 Client: fe80::924d:4aff:fe36:bc63
01:43:13, 22 Sep.
DHCPv6 message : Solicit , LAN DHCPv6 Client: fe80::924d:4aff:fe36:bc63
01:43:00, 22 Sep.
TR69 connectivity to (pbthdm.bt.mo) has been closed
01:42:59, 22 Sep.
TR69 connectivity to (pbthdm.bt.mo) has been initiated
01:42:59, 22 Sep.
TR69 receiving InformResponse message
01:42:58, 22 Sep.
TR69 event found : 4 VALUE CHANGE
01:42:58, 22 Sep.
TR69 event found : 1 BOOT
01:42:57, 22 Sep.
TR69 sending Inform message
01:42:57, 22 Sep.
TR69 event found : 4 VALUE CHANGE
01:42:57, 22 Sep.
TR69 event found : 1 BOOT
01:42:56, 22 Sep.
TR69 sending Inform message
01:42:55, 22 Sep.
TR69 creating new session with ACS

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1 REPLY 1
NeilO
Moderator
Moderator
463 Views
Message 2 of 2

Re: BT SmartHub Rebooting and loosing speed

@TheTvMan001 I'm sorry to see you've been having problems with your Smart Hub.  Looking at your router stats the speed is good and the connection has been up for just over 11 hours. With the 2.4ghz signal it is normal for this to be slower than 5ghz. When your connection reboots do you notice any lights changing colour on your hub?

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