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Aspiring Contributor
548 Views
Message 1 of 4

BT SmartHub frozen on green startup light - need replacement

Hi,

 

My BT SmartHub has frozen on the green startup light, wont respond to factory-reset pin press.

 

Am using old HH5 for now however would like my Smart Hub replaced due to being faulty.

 

Thanks

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3 REPLIES 3
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Distinguished Sage
Distinguished Sage
544 Views
Message 2 of 4

Re: BT SmartHub frozen on green startup light - need replacement

This is a BT residential customer to customer forum. Your post does not go to BT. You will need to contact BT and report a fault.

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Aspiring Contributor
533 Views
Message 3 of 4

Re: BT SmartHub frozen on green startup light - need replacement

I posted on here as I know BT Support occasionally monitor these forums!
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Distinguished Sage
Distinguished Sage
528 Views
Message 4 of 4

Re: BT SmartHub frozen on green startup light - need replacement

But they won't intervene with a simple problem until normal channels have been exhausted.

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