10/04/2013 Early Morning
Download speedachieved during the test was - 26.12 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-26.93 Mbps .
IP Profile for your line is - 26.93 Mbps
10/04/2013 Time 20:46pm
Download speedachieved during the test was - 23.27 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-24.01 Mbps .
IP Profile for your line is - 24.01 Mbps
As you can see the results Clearly. BT said i would be getting somewhere round 39meg clearly not Latency/Ping is Dam right Ridiculous so when it comes to PC gaming its unplayerble
I have spoke to ofcom and when i signed up i recorded the call which of that i told the person on the call i was recording voice as for my own protection in/to what im signing up for
BT engineer out on the 11/04/13 cant see the engi doing much as i have had 12 when he shows up to chat rubbish
I agree that you have lower speed than you were estimated, which is irritating. Unfortunately estimates can be wrong (particularly if you have aluminium wiring); and BT do not make it sufficiently clear when selling that the estimate is just that.
You concern seems to be about gaming, however. Gaming almost never requires particularly high speeds; you haven't mentioned any game you play that requires more than 24Mb. Unplayable gaming is almost always down to high ping, packet loss or jitter. In many cases that is the fault of the game servers (for example EA judging by other posts) and not your broadband connection.
Can you post ping and tracert to a reliable source such as bbc.co.uk?