BT Speed Tester not working

[pmarshal]

Since I moved to Halo 900, with a new Home Hub 2, I can't use the BT Speed Tester. It launches from the HH2 menu, I login to my account, start the test and then get the following message: -

We couldn't test your speed

We can't see your Hub online so we're not able to run a speedtest for you at the moment.

I f I try the ''Test your connection option", that also fails.

I've tried several times over a few weeks and the result is consistent. Speedest and Fast work fine. Broadband connection seems OK at around 850/110.

Any ideas?

[imjolly]

do you also have digital voice for phone

[pmarshal]

No, don't think so.

[pippincp]

That test cannot work on an FTTP connection.

[pmarshal]

Not sure if Halo 900 is FTTP, but if it is surely the error message should say that?

[imjolly]

A 900mb connection speed is definitely FTTP