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Anonymous
Not applicable
676 Views
Message 1 of 6

BT Speed dropping and random disconects.

Hello, so recently we purchased BT and our speeds were great! We were getting 48Mbps. Slowly it has decreased now we are at 41Mbps and sometimes 35Mbps. We are new and I expect the speeds to fluctuate but not by as much as they have been. Also the random disconects happen randomly as in; the weather can be find but the router loses connections or something along those lines. I am using a wired connection and I tested my speed using the BT tester but these speeds having been becoming more unusual the more I try to download things.

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5 REPLIES 5
pippincp
Sage
670 Views
Message 2 of 6

Re: BT Speed dropping and random disconects.

The first thing to do is a quiet line test on 17070 option2. Any noise report a line fault not a broadband one.

Anonymous
Not applicable
657 Views
Message 3 of 6

Re: BT Speed dropping and random disconects.

So, I have done a noise report on the phone line; there is some small noise but its like a one of thing if that makes sense as in; I done the test twice and it only appeared one its sort of like a crackling noise.

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pippincp
Sage
638 Views
Message 4 of 6

Re: BT Speed dropping and random disconects.

Report a line fault. You shouldn't get any crackling.

Anonymous
Not applicable
634 Views
Message 5 of 6

Re: BT Speed dropping and random disconects.

Ah okay, cheers for that. I hope this fixes the issue. I will report it tomorrow when I get the chance. 

Thank you so much

Winford

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pippincp
Sage
617 Views
Message 6 of 6

Re: BT Speed dropping and random disconects.

Don't forget to let us know how you get on.

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