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rosskerr12
Beginner

on ‎25-10-2021 14h43

1,234 Views
Message 1 of 4

BT Sport App Freezes on Fire TV

Every time I try to watch a highlights vid on BT sport app on Fire TV the application freezes after about 5 seconds and becomes completely unresponsive. It either stays with the frozen screen or resets the fire TV. I have reset the fire stick, uninstalled and reinstalled the app and have checked for fire TV updates with no success. Any ideas?

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3 REPLIES 3
DarrenDev
Distinguished Guru

on ‎26-10-2021 10h26

1,206 Views
Message 2 of 4

Re: BT Sport App Freezes on Fire TV

Not something I've heard reported before @rosskerr12 ... is this on any video? Or just on something specific?
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rosskerr12
Beginner

on ‎26-10-2021 10h28

1,200 Views
Message 3 of 4

Re: BT Sport App Freezes on Fire TV

Hi - happened on Gallagher prem highlights but tested on other highlights videos and same problem.

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DarrenDev
Distinguished Guru

on ‎26-10-2021 19h56

1,173 Views
Message 4 of 4

Re: BT Sport App Freezes on Fire TV

Does it also fail for live channels?

I've tried reproducing on all the devices I have here, but don't have any issues. I see that Amazon have released a number of OS / system updates recently - it's possible that one of these has broken something, but I've totally updated my devices and still can't repro.
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