Hello. Trying to watch the Arsenal / City game via BT Sport app on iPad. Failing as video keeps freezing, leaving only sound available or worse, whole app locks up - no error messages. Reloading the app is required. There is nothing else running on the iPad. As we have Netflix & Amazon Prime, both of which stream perfectly over the Infinity connection, I don't think it's anything to do with internet speeds. This is therefore either an app or server capacity problem. Whatever, it's not good enough.
I'm using the app from tablet to Chromecast, the picture quality to tv is stunning HD but I too keep loosing the feed. I have 8meg BT broadband which should be enough but on occasions the picture quality just dips and then looses the feed? **bleep** annoying!
I have started a new post on this hoping someone from BT (ha ha ha) has an answer.... Not holding breath.