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wysesr2
Aspiring Contributor
1,924 Views
Message 11 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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I've got the same error code and looking at the link for Maintenance Reset it takes you through a full Factory Reset which loses all the recording and settings, is there a way to avoid this?

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gavinlambourne
BT TV Expert
1,919 Views
Message 12 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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Hi @wysesr2. Right now, I don't believe there is. We are aware of this issue and working to find the root cause.

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wysesr2
Aspiring Contributor
1,914 Views
Message 13 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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Thanks for the update, as it is only 1 recording I cant watch I'll hold off doing a full factory reset at the moment then.....

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gavinlambourne
BT TV Expert
1,910 Views
Message 14 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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@wysesr2 - For the recording that is currently giving the IPC6041 error at playback, are you able to make a new recording for a different program on the same channel and successfully playback?

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adamashby
Beginner
1,890 Views
Message 15 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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If you follow the instructions for Factory Reset using the buttons on the box, there is an option for Factory reset do not delete files. Use that option...
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wysesr2
Aspiring Contributor
1,885 Views
Message 16 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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Thanks will look at that option as well....

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gavinlambourne
BT TV Expert
1,869 Views
Message 17 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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Hi@wysesr2. Did you try the reset option with keep recordings, did it resolve the issue for you?

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wysesr2
Aspiring Contributor
1,853 Views
Message 18 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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I did a bit more investigating over the last few days and was able to record successfully on some HD and SD channels however I couldnt record anything on all the channels I subscribe to (AMC, BT Sport 1, 2 and 3 in both SD and HD). The only exception was BT Sport 1 which did record successfully.

 

I haven't done a full box reset yet as I have been trying other things, sounds as though there is a problem with the way my subscription is set up but happy to hear what others think.

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wysesr2
Aspiring Contributor
1,842 Views
Message 19 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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Decided to do a Factory Reset, not given the option to keep recording but decided there was nothing I couldnt lose.

 

Factory reset done, now have NO subscribed channels so cant see any of the BT Sport or AMC channels (in either SD or HD) so cant even watch them now!!

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gavinlambourne
BT TV Expert
1,802 Views
Message 20 of 23

Re: BT Sport HD Recordings not watchable - Error IPC6041

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Hi @wysesr2. When you say you have no IP channels, do you mean they are not even appearing in the programme guide?

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