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DavidM
Moderator
Moderator
573 Views
Message 11 of 14

Re: BT Sport HD channels unavailable

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Hi Rob,

 

Sorry for the delay in getting back to you. I can see your email in our queue and we'll be in touch soon.

 

Cheers

 

David

 

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Bigtim9
Aspiring Contributor
544 Views
Message 12 of 14

Re: BT Sport HD channels unavailable

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Hi I have the exact same problem. All channels fine except btsport1hd btsport2hd and espnHd.

Obviously a problem with the account confit but the help desk have had me on the phone for 1.5 hours and made me try rescanning all the channels and do a factory reset on the YouView box :cry:

Please can some sort out my account?
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polecatpete
Beginner
522 Views
Message 13 of 14

Re: BT Sport HD channels unavailable

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I'd love to tell you what the secret is but mine still isn't working lol - They deleted my sports subscription today and reapplied to my account but still no joy. I have SD channels but no HD sport channels Smiley Sad

 

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RobbieMac
Moderator
Moderator
479 Views
Message 14 of 14

Re: BT Sport HD channels unavailable

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Hi polecatpete,

 

I'm really glad I could help get this sorted out.

 

When I checked the account there were two promotions for BT Sport on there.  I had to take both of those off and re-order BT Sport with the HD element.  It took 48 hours for the HD side of things to activate and I'm really pleased you're able to watch BT Sport in HD now (makes for a far better experience IMO).

 

As this is now sorted I'm locking this thread too.

 

All the best,

 

Robbie

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