Took out BT Sport Monthly Pass 07.11.20 for just one month and charged £25, all good until I tried to make sure it was just for one month. Bt set up a new account which I did not have access to or any reference ie. account number, so not available on My BT. lots of phone calls and eventually on 22.11.20 I got through to someone who said that they had cancelled my subscription. This week I get a bill for £0.81 for BT sport Monthly Pass which has been cancelled but no details as to what the 81p was for. Started a chat and was told that the bill was for cancelling the Monthly Pass????
The advisor said that he has removed the charge before I could ask him to without any explanation. Only when I asked what the bill was for did he say that it was for cancelling mid month.
The question is if BT advertise the monthly pass as contract free, no strings etc.
How can they charge to cancel it?