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bobbyzamora
Aspiring Contributor
866 Views
Message 1 of 6

BT Sport - Not a great start

Hi

 

I have just wasted an hour talking to FIVE different advisors explaining that I am an existing customer who has looked on the BT Sport channel and im getting the message 'viewing card slot not active'.

 

Existing viewing card is in however I have received the following mixed messages from the various so called 'advisors'

 

- first gentleman told me a new card had been sent but lots have gone missing in the post!!!!

- second gentleman told me that BT Sport doesn't start until 6pm tonight

- third lady told me I need to request a new card

- forth lady told me that existing card is fine and it all should be working.

- fifth person in the technical team somehow cut me off!!!!!!

 

The customer service from BT has always been POOR therefore can someone please help me. All I want is BT Sport on my TV.

 

 

 

 

 

 

 

 

 

 

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5 REPLIES 5
Telboy62
Aspiring Expert
854 Views
Message 2 of 6

Re: BT Sport - Not a great start

Have you checked if your getting the channels via the online player?

 

That may narrow it down to whether it it s a box/card problem or if your not getting the service at all.

 

Telboy.

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bobbyzamora
Aspiring Contributor
807 Views
Message 3 of 6

Re: BT Sport - Not a great start

Hi

 

Just checked and all working fine online.

 

Message on TV still says 'Viewing Card not active', Call BT Vision to subscribe.

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_i
Contributor
680 Views
Message 4 of 6

Re: BT Sport - Not a great start

Same problem here.

 

Online player works, card doesnt. same error.

 

Called the BT 0800 number and got told due to heavy call volumes there would be a half hour wait to speak to someone.

I hung up..

 

Sonds like BT sport day 1 is not going very well...

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mikeguitar
Contributor
604 Views
Message 5 of 6

Re: BT Sport - Not a great start

Bet It's the same in three weeks time!!!

 

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Garageman-2013
Beginner
571 Views
Message 6 of 6

Re: BT Sport - Not a great start

Hi I was on the phone twice on Thur, first call 1 hr and got cut off, second call 2 hrs 29 minutes (must be a record) and spoke to four different people, finally got it sorted when they reactivated my sports. I thought I should get BT sportts HD as I got vision before 1st Aug, but I only have SD!
Mel...
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