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Beginner
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Message 1 of 4

BT Sport Online: ERROR 3142 / VC019 Please help!!!

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Hi, hoping someone can help. Trying to watch BT Sport online, but to no avail. The error code we get is 3142, err: VC019. We have tried latest and older versions of silverlight, using IE10, firefox and chrome. We are using Windows 8 on a HP ProBook 4340s. 

 

I initially had a different error code, but as a long shot I updated the sound drivers and now the error code has changed to the one above.

 

The service seems to be poor with many people having problems getting access to play it online. If anyone can help me, any advice would be greatly received, so I can start watching BTSport online.

 

Thankyou in advance!

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Moderator
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Message 2 of 4

Re: BT Sport Online: ERROR 3142 / VC019 Please help!!!

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Hi Krisio,

 

Thanks for posting and welcome!

 

Sorry for the problems you're having watching BT Sport online.  Have a look at "BT Sport online player error messages" and let me know how you get on.

 

Thanks,

 

Robbie

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Beginner
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Message 3 of 4

Re: BT Sport Online: ERROR 3142 / VC019 Please help!!!

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Hi robbie. Thankyou for your post. I re installed the latest sound drivers for my laptop and this solved the problem. For some reason I cannot get sound on youtube now instead, but I can look into this myself and try and find a way around it.
Thanks again.
Kris
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Aspiring Expert
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Message 4 of 4

Re: BT Sport Online: ERROR 3142 / VC019 Please help!!!

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Deletting C:\ProgramData\Microsoft\PlayReady\mspr.hds worked for me.

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