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Message 11 of 18

Re: BT Sport UHD sound stops every 25 seconds

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Hi @billybigbutt How did the engineer visit go yesterday and has it helped fix these issues?

 

Cheers

John

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Message 12 of 18

Re: BT Sport UHD sound stops every 25 seconds

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Hi, i had to cancel the appointment as my dad was not very well so i couldnt be at home.

But for some reason the sound suddenly seems to be working perfectly now.

Over the past week it was not happening as much and last night watching the speedway the sound was pefect all evening.

I dont know why as afaik the box has not had an update and internet speeds are the same.

Hopefully whatever was causing the sound problem has gone for good.

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Message 13 of 18

Re: BT Sport UHD sound stops every 25 seconds

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Hi @billybigbutt Thanks for the update and good to hear the problem seems to be rectified. Monitor it for a few days and post back to let us know if the fault has been fixed or if you need us to step in and assist you again.

 

PS Hope your Dad is feeling better.

 

Cheers

John

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Message 14 of 18

Re: BT Sport UHD sound stops every 25 seconds

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Hi my dad is feeling a lot better now thanks.

As for the sound well the issue appears to have gone away completely.

I didnt change any settings  and nothing was updated as far as i know.

Thanks for the help and advice, hopefully that is the end of it 🙂

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Message 15 of 18

Re: BT Sport UHD sound stops every 25 seconds

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Hi @billybigbutt Good to hear he is feeling better and thanks for posting back to confirm all is working OK now. I'll close the case but come back if the issue returns.

 

Cheers

John

 

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Beginner
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Message 16 of 18

Re: BT Sport UHD sound stops every 25 seconds

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I am experiencing the same problem. I looked forward to seeing the solution here but all I can see is the problem just "went away"... Not really a solution. Should I start my own thread?
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Message 17 of 18

Re: BT Sport UHD sound stops every 25 seconds

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It is OK for the majority of the time it is only occasionally now that it occurs although it is very annoying when it does. 

Some people seem to have workarounds that seem to work for some and not for others. 

I guess there is a bug somewhere with either the boxes, software or maybe the streams that rear their ugly head now and again.

 

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Message 18 of 18

Re: BT Sport UHD sound stops every 25 seconds

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Drives me nuts! I watch the football on Atmos system and the sound dropping is like I've gone deaf for a second! Not happy. It shouldn't happen at all. It's OK on Sky but not 4k!
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