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djsiuk
Beginner
775 Views
Message 1 of 3

BT Sport UltraHD Live lip sync

Hi. 

 

My last two football matches on BT Sport UltraHD Live have suffered from lip sync problems from the live streams and pre recorded segments. The adverts are fine and suffer no lip sync problems. 

 

I have no no issues with lip sync with UltraHD with Netflix, +40 4K videos,

 

Any ideas how can we get BT to lip sync there live streams and pre recorded segments?

 

Tv: Samsung UE55JS8500 using sound from speakers.

Network cable: cat 6

Router: Bthub 5

 

Thanks

 

Si

 

 

 

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2 REPLIES 2
RobbieMac
Moderator
Moderator
739 Views
Message 2 of 3

Re: BT Sport UltraHD Live lip sync

Hi djsiuk,

 

Thanks for your post and welcome back!

 

Are you still having this problem?  If you're not sure pop back whenever you've had a chance to watch BT Sport UltraHD content and we'll take it from there.

 

Cheers,

 

Robbie

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ozsat
Expert
674 Views
Message 3 of 3

Re: BT Sport UltraHD Live lip sync

I've actually had this on the non-UHD BT Sport channel during live football - not slight lip-sync but maybe a whole second out.

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using Superfast Fibre 2 Unlimited with BT Max 4K package.
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