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Nigel_the_Duck
Beginner
625 Views
Message 1 of 5

BT Sport and BT Infinity Home Hub 2.0

I have BT Sport and am looking forward to using it. However, when I looked at it this morning, expecting to see something, there was no picture and a message saying that because I had BT Infinity Home Hub 2.0 there would be a problem with the picture. No-one at BT has warned me about this. Does this mean that I must obtain Home Hub 3 or above and will it cost me??

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4 REPLIES 4
damogti
Aspiring Contributor
602 Views
Message 2 of 5

Re: BT Sport and BT Infinity Home Hub 2.0

Join the club, i have the same issue 🙂

 

I posted a thread yesterday but have received no formal answer as yet. There is someone else who also has the same issue that has got a bit further with testing etc. His threaded is posted here: http://community.bt.com/t5/BT-Sport/BT-Sport-over-Copper-Broadband-to-BT-Vision/td-p/943532

 

The thread i posted is here: http://community.bt.com/t5/BT-Sport/HomeHub2-and-BT-Sport-Channels-via-Broadband-not-working/m-p/944...

 

I'm not sure if a HH3 is needed or whether contacting BT and getting them to change something at their end will resolve the problem. I'm hunting out the customer services number now to call and find out.

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dickson123
Beginner
552 Views
Message 3 of 5

Re: BT Sport and BT Infinity Home Hub 2.0

Hi yes you need bt home hub 3 or above I contacted bt technical help who told me that the home hub 2 is not compatible with bt they sport sent me a replacement home hub 3 free and bingo bt sport.

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damogti
Aspiring Contributor
491 Views
Message 4 of 5

Re: BT Sport and BT Infinity Home Hub 2.0

Thanks for the info. Did you have to pay for the HH3?

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dickson123
Beginner
446 Views
Message 5 of 5

Re: BT Sport and BT Infinity Home Hub 2.0

No no charge for hh3
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