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Grant66
Beginner
935 Views
Message 1 of 6

BT Sport channels not listed

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Hello there
I've had a Youview box for 24 hours and all software is up to date.
My package includes TV Essential (BT Sport is listed) and the BT sport app.
On the Youview box tv guide the channels jump from 258 to 600. The sport channels are not listed on screen.
Any clues what I have to do to put this right?
Many thanks
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5 REPLIES 5
siteguru
Expert
859 Views
Message 2 of 6

Re: BT Sport channels not listed

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That's usually an account config problem. Have you tried Live Chat?

Otherwise wait and see if a Mod picks this up.

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
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Grant66
Beginner
840 Views
Message 3 of 6

Re: BT Sport channels not listed

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Hi there. Thanks for the reply.
I've tried the live chat but it doesn't work on my phone. I don't have a pc.
Yesterday i phoned the 0800 number and asked if there was a configuration problem. It was quite an awkward communication but he did say that he would sort it this by this afternoon which hasn't happened. Retuned and still no internet channels.
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NeilO
Moderator
Moderator
820 Views
Message 4 of 6

Re: BT Sport channels not listed

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@Grant66 Welcome to the forum and thanks for posting, what speed are you getting on your broadband? The TV Essential package is provided to customers on standard copper broadband and as the BT Sport channels are provided over the Internet you may not be able to get these channels on the TV if your connection is not fast enough, when this happens we provide you with the app only version of BT sport. 

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Grant66
Beginner
802 Views
Message 5 of 6

Re: BT Sport channels not listed

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Thanks for the reply.
I have had an apology as the package sold to me wasn't what I asked for. I've now upgraded to fibre, which is being activated later this month.
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DanielS
Moderator
Moderator
772 Views
Message 6 of 6

Re: BT Sport channels not listed

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That's good to hear @Grant66. I'm glad everything is being sorted for you.

 

Thanks

 

DanielS

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