Im trying to set up my BT TV on my Youview but keep getting the error code BTP-20000. BT Player is also not working showing the error code BTP-115. All the review channels are working fine.
i keep calling and speaking to a call centre in India who are useless, as they keep suggesting the same solution - reset the router/reset the youview box. Clearly this isn't working.
i see that others have had more luck, so can a mod please make this a priority, as I've has to call everyday this week and the problem persists.
Solved! Go to Solution.
This problem was resolved quickly by Martin who reached out directly. Thanks
(Don't waste your time with the BT call centre!)
My experience having spent an age lurking here before signing up to the community is if you want something sorted post here and you have a chance of a mod picking up your issue. They seem to do a much better job at getting things sorted than the call centre guys. BT should take a leaf out of the same book the mods operate from and apply that same level of assistance & expertise via their online chat and call centre staff.