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Neilrob
Beginner
3,190 Views
Message 1 of 14

BT Sport not working on laptop but works on PC

I've registered for BT Sport and intend to watch it on a Lenovo IdeapadZ560 running Windows 7 through BT online. Unfortunately when I get to the play screen nothing happens, no error codes and no playback window opens. I've got Silverlight installed.

I phoned BT and went though the problem but was told that everything should be ok.

I have an old desktop PC and logged on through that to see if the problem was with BT or my laptop, BT sport worked ok on the PC so it seems there is a problem with the Levovo. At this point the guy at support said there was nothing else he could do.

Does anyone have any idea what the problem could be, the laptop plays other media such as Youtube, and other material on webpages, I can watch Sky though a webpage and video from the BT site but not BT sport.

Any ideas would be appreciated. 

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13 REPLIES 13
Guru
3,188 Views
Message 2 of 14

Re: BT Sport not working on laptop but works on PC

Just a thought. Make sure that hardware acceleration is switched on the Lenovo. Also make sure that Silverlight on the Lenovo has the Hardware acceleration and DRM playback options set. If it's neither of those I'm stumped, I'm afraid.

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Distinguished Expert
3,181 Views
Message 3 of 14

Re: BT Sport not working on laptop but works on PC

Does the test player work? http://support.akamai.com/silverlight/
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Neilrob
Beginner
3,156 Views
Message 4 of 14

Re: BT Sport not working on laptop but works on PC

I've check and the hardware acceleration is switched on. Silverlight has the hardware accelleration set not sure how to checkthe DRM playback,
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Neilrob
Beginner
3,155 Views
Message 5 of 14

Re: BT Sport not working on laptop but works on PC

I'm not sure what I'm supposed to see when I follow your link, just pressing play on the screen shows a slight change in colour in the right hand box but there is nothing to see.
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Distinguished Expert
3,151 Views
Message 6 of 14

Re: BT Sport not working on laptop but works on PC

You're supposed to see a video of a big bunny
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Neilrob
Beginner
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Message 7 of 14

Re: BT Sport not working on laptop but works on PC

No, can't see the bunny. any idea what the problem may be?
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Distinguished Expert
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Message 8 of 14

Re: BT Sport not working on laptop but works on PC

Silverlight isn't installed correctly
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Distinguished Expert
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Message 9 of 14

Re: BT Sport not working on laptop but works on PC

A little light reading http://blogs.msdn.com/b/webapps/archive/2013/05/10/fixing-a-corrupted-silverlight-installation.aspx
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Neilrob
Beginner
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Message 10 of 14

Re: BT Sport not working on laptop but works on PC

There is a problem there somewhere, I followed the last link and uninstalled Silverlight through Fixit and reinstalled it again but the test page is the same, no big bunny
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