I have just spent an incredibly frustrating 2 hours on the telephone with various branches of BT in Scotland, India and Timbuctoo.
When I changed my BT package this week I was told that despite only having about 6.3 internet speed I could now receive BT Sport via my BT Vision Box (Humax) and my TV. Channels have been given such as 58/59/ 507/508/509 etc and after getting an Order Number yesterday I was told the service would be on line free of charge within a few hours. fibre
I cannot find any of these Channels on program list for YouView.
I have been told so many stories by different BT 'experts' that my head is spinning. One BT expert insisted that no way could I have BT Sport on my TV except via fibre optic high speed internet which is not obtainable in my area.
Can someone please confirm that I can receive BT Sport via my BT Vision/Humax box and displayed on my TV. How do I find it please ?
I do have a BT Sport card but have not used it since buying the newer Humax set from BT last year which of course does not have a slot for the card - hence no BT Sport via the box. This week I did signed for the new internet service but do not have of the channels you mention - as per original query.
Is anyone out there receiving BT Sport 1 and 2 via the BT Humax box in a Non-Infinity area - my speed is 6.3 thingees again as I said in my oprigina lquery
there is a BT help page
I would have thought that your Youview box would have needed to receive a software update to modify the ISP profile so that the BT Sports channels would be loaded in the EPG. If you cannot see the channels (507-509) I suggest you check to see if there are any software update available under Settings > Device Management > Software Update
If there isn't check Settings > System Information > Software Versions and advise when your software was last updated and what is the ISP configuration.
As you have an order number you might want to check what status your order is showing.
Also what HomeHub do you have ?
Thank you Zulu Expert. At last this morning I reached the first sensible and knowledgable Scottish lady at the BT Call Centre.
I gave her my Order Number and she confirmed that only under new and special circumstances BT can offer a SD version of BT Sport via BT Vision boxes on to TVs direct.
I am unfortunately not in the right area so must wait until until Infinity reaches us in darkest North Hampshire.
So we are watching MotoGP as usual via iPad projected via Apple TV on to our TV which is really quite good.
Thanks everybody for help.
If the service isn't available for your line then why did the system accept your order in the first place? BT really do make life difficult for themselves at times.
Try entering your phone number in the BT Wholesale Availability Checker.
So you should be able to work out why BT said it isn't available to you? You can check again at any time in future to see if things have changed.