I have successfully used the Smart phone app on my HTC One S. It works OK apart from the audio being out of sync with the video and there being no way to adjust the delay.
However I am having difficulty using the on line video player on my laptop. The system will load up the home page and show the programmes available on Sport 1, Sport 2 and ESPN. If I select any of the programmes to watch I get the rotating activity indication for about 1 min. followed by the message "error 6025". If I then press "continue" after a further 1 min. the programme appears but repeatedly drops out and is generally of low quality.
My laptop has windows 8 installed and has a wired connection to the Home Hub.
Hi, welcome to the forum. This has been a common problem since the launch.
Reset your hub,and then keep trying the continue option, it should come good. It has for others.
What download speed are you getting? Also i would suggest clearing the cookies. This also helps.
I was asking the thread starter as it happens, but since your on, i am using a laptop which is about 4 years old, connected wirelessly to the hub and all 3 channels are crystal clear.
I dont know why, but i'm just pointing out its not the same for everyone. Obviously BT have totally ballsed up this launch, you only need to look at this forum to see that.
I can only hope for all the people having problems that they get sorted out before the REAL reason we all wanted sports starts on the 17th.
Thanks for your comments. The problem I have seems to be due to incompatibility of Silverlight and Windows 8 even when running in Desktop mode. My download speeds are about 30 Mbs and there are no problems with BBC iplayer, ITV player, 4 OD and Demand 5. As you suggest repeated pressing of the Continue prompt will obtain the programme but it is not stable.
Is BT aware of this problem and are there any fixes?
Thanks for your comments. The problem I have seems to be due to incompatibility of Silverlight and Windows 8 even when running in Desktop mode.
Of course Silverlight works with Windows 8! http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/silverlight-not-working-on-wi...
Try installing Goggle Chrome if your not already doing it. When you install it it, for reasons unknown, applies SilverLight 5 and another version of Java which my computer already had but refused to work . Anyway after wasting a week of my life trying to get it running ringing BT hee,r there and everywhere it seems to work now. Simple I know but it worked for me.